COVID-19 F.A.Q.

In order to comply with measures and regulations to prevent the spread of the COVID-19 Virus, we have created this page to keep you informed as to the steps Bali Jiwa is taking to ensure your safety.

Given the require need for social distancing measures, it is more important than ever that food delivery services observe adequate protocol in order to safeguard both the health of the worker as well as the consumer. Bali Jiwa takes those measures very seriously.

This guide of Frequently Asked Questions should help answer most of your queries. 

Q: Will Bali Jiwa close in the next few days?

A: For the time being, Bali Jiwa will remain open and operational pending further advisory by the local and national governments. 

Q: What happens in case of a lock-down?

A: In case the government may decide to enact a lock-down, Bali Jiwa will file a request to be considered an "essential service" so as to be able to continue to operate. However, the future circumstances are currently unforeseeable.
 

Q: Does Bali Jiwa provide contact-less deliveries?

A: As of March 28th, 2020, all deliveries made by Bali Jiwa will be contact-less. 

INSTRUCTIONS:

  1. Place your order online;

  2. If you pay by advance transfer, let us know! (Contacts below)

  3. If you intend to pay by cash, place the money in an envelope.

  4. Our delivery driver will place your delivery in front of your door, and move to a safe distance.

  5. Take your order and leave your payment (in an envelope, please!) in the same place you received your shopping.

  6. Re-enter your house, and enjoy your food!

Q: What precautions are taken at the Bali Jiwa distribution centres?

A: At Bali Jiwa, all your food is handled with the highest standards of safety in mind.

  • All staff is examined twice a week by the local clinic for symptoms of COVID-19.

  • All packers are required to wear a mask at all times if outside their own homes, as well as sanitary gloves while packing. In addition, your food is always handled and prepared in compliance with HAACP standards.

  • All drivers are required to wear mask at all times if outside of their own homes, and to use hand sanitiser before and after handling any products/currency. 

  • We have impressed upon all our suppliers the importance of adhering to the highest standards of hygiene. 

Q: When will my order be delivered?

A: We always do our best to deliver your orders the next day (if placed before the deadline). Due to the extraordinary increase in demand for our products and services, we apologise in advance if we have to move your delivery an extra day further. If this is the case, you will be kept informed and given the chance to cancel your order without any penalty.

If you want to receive a detailed update on your order, please contact us (see the last Q&A below).

Q: I have suddenly decided to leave, can I cancel my order?

A: All orders can be cancelled without penalty if notice is given by 16:00 the day before. We regret not being able to accommodate last-minute cancellations after that time. 

Q: I can't pay for my shopping but I need food. What should I do?

A: If you require food but are not able to pay for it, please contact us immediately after placing your order. We will do our best to extend lines of credit and substantial discounts to those most in need. All your information will, of course, be kept confidential and anonymous.

Q: How do I contact you?

A: You can contact us via email (hello@balijiwa.com) or Facebook for less urgent queries. For urgent communications you can reach us at our office number (03614483061) or HP/WA (+6281999702164).

Stay Safe,

Stay Positive,

Stay Healthy,

#StayHome